Troubleshooting and FAQs

Answers to the questions we hear most, and how to reach us when you need a person.

• I can't see a project

  Why a project is missing from your dashboard and how to get access.

• We've hit a plan limit

  What the limit messages mean and the two ways to get past them.

• I didn't get a notification or email

  Which things notify you, which arrive by email, and what to check.

• My invitation doesn't work

  Expired invitations, the wrong email address, and how to get a fresh one.

• Getting help

  How to contact us and what to include so we can help quickly.