My invitation doesn't work

An invitation is a link sent by email that adds you to a team when you accept it. A few things can stop it working.

"This invitation has expired"

Invitations last three days. After that the link no longer works and the invitation is removed from the team's list. Ask whoever invited you to send a new one; it takes them a few seconds.

"This invitation was sent to a different email address"

You are signed in with an account whose email does not match the address the invitation went to. Sign out, then sign in, or sign up, using the address on the invitation. If you would rather use your existing account, ask the inviter to cancel the invitation and send it to that address instead.

I signed in and see no invitation

Pending invitations appear in a panel on your dashboard. If it is not there:

• Check you are signed in with the invited address (see above).
• Check the invitation has not expired or been cancelled by the inviter.
• Open the link in the email again. It takes you to the sign in page with the invitation attached.

The email never arrived

Check spam, confirm the address with the inviter, and ask them to cancel and resend. See I didn't get a notification or email.

For the person inviting

You can see every outstanding invitation under Pending invitations on the team settings page, cancel any of them and send another. Remember that a pending invitation holds a seat on your plan until it is accepted, cancelled or expires.