Getting help

If this help centre has not answered your question, write to us. A person reads every message.

Email us

Send your question to [email protected] from the email address on your Waypoint account, so we can find your account without asking for extra details.

What to include

The more of this you can give us, the faster we can help:

• The team and project you were working in, or the page's web address.
• What you did, step by step, and what happened instead of what you expected.
• The exact wording of any error message.
• A screenshot, if the problem is something you can see.
• Your browser and device, if the problem looks like a display or layout issue.

Response times

We reply during business hours. Teams on the Starter plan get email support; teams on Pro get priority, which means we come to your message first. Free teams are welcome to write too; we answer as soon as we can.

Reporting a security issue

If you believe you have found a security vulnerability, please email the same address with "Security" in the subject line and do not share the details publicly until we have replied. We take these reports seriously and will respond quickly.

Ideas and feedback

Missing something? Tell us. The tools in Waypoint exist because teams asked for them, and the next one will too.