Payment details and invoices
Update your card, download invoices and change the billing email through the billing portal.
Cards, invoices and billing details are handled by Stripe, so they are managed through Stripe's billing portal rather than inside Waypoint.
Opening the billing portal
- As the team owner, open Settings, then Teams, choose the team and choose Manage billing.
- On the billing page, choose Invoices and payment method.
The portal opens in Stripe, already signed in as your team. Choose Return in the portal to come back to Waypoint.
What you can do there
- Update the card the plan is charged to.
- Download invoices and receipts for every payment, as PDFs.
- Change the billing email, name and address that appear on invoices, including a company name or tax number.
If a payment fails
Stripe retries the card over the following days and emails the owner. Update the card in the portal and the next attempt goes through. The team keeps its plan while Stripe is retrying; if the payment never succeeds the subscription ends and the team returns to Free, with everything intact.
Refunds
If you were charged in error, write to us with the invoice number and we will sort it out.